Terms & Conditions
Thank you for choosing Fortissimo Marketing as your marketing agency! We are committed to providing you with high-quality marketing services.
Please read these terms and conditions carefully before engaging our services.
SCOPE OF SERVICES
We agree to use our best efforts to fulfil and exceed your expectations on the deliverables listed in our proposal to you. You agree to aid us in doing so by making available to us any required information, pertaining to your business and to co-operate with us in expediting the work. The prices outlined in the proposal are based on the length of time we estimate we’ll need to accomplish everything you’ve advised us you want to achieve. If you change your mind or would like to add anything new, we’ll provide a separate estimate for to cover the additional work.
PERIOD OF AGREEMENT FOR ONGOING WORK
For ongoing work, we will continue for as long as you are happy to engage our services, there is no lock-in contract or minimum term of engagement. Your monthly invoice will be due on the same date each month.
PAYMENT
For ongoing work such as social media, email campaigns, lead generation, etc., the full monthly fee is payable monthly in advance. For project work such as website development, brochure designs, etc., a 50% deposit is required to commence works, with the remainder falling due prior to go-live or final artwork handover. For small projects less than $500 in value, full payment is required upfront. Payment can be made via bank transfer or credit card. Fortissimo Marketing reserves the right to charge interest on any outstanding payments, and/or cease work until payment is made.
OWNERSHIP OF WORK
All work produced by Fortissimo Marketing becomes the property of our clients upon payment of all applicable fees. We love the work we do for our clients and like to show it off from time to time. We reserve the right to display any work produced by Fortissimo Marketing for promotional purposes, unless otherwise specified in writing.
CONFIDENTIALITY
Fortissimo Marketing acknowledges its responsibility, both during and after the term of its appointment, to use all reasonable efforts to preserve the confidentiality of any proprietary or confidential information or data developed by Fortissimo Marketing on behalf of or disclosed by you to Fortissimo Marketing.
CANCELLATION
If you wish to cancel our services, we simply require 30 days' written notice for ongoing works. For project work, you will be responsible for payment of any work completed up to the date of cancellation. Fortissimo Marketing reserves the right to terminate our services if we determine, in our sole discretion, that our services are being misused or if you breach any of these terms and conditions.
LIABILITY
We will always strive to act in your best interest, according to our ethics and values system, and information provided by you. We can’t guarantee that our work will be error-free (we’re human!), so we can’t be liable to you or any third-party for damages. Fortissimo Marketing will not be liable for any loss, damage, or injury arising from our services or any products or services provided by third parties. We will not be liable for any indirect, consequential, or incidental damages.
CHANGES TO TERMS & CONDITIONS
Fortissimo Marketing reserves the right to change these terms and conditions at any time. We will notify you of any changes in writing.
GOVERNING LAW
These terms and conditions will be governed by and construed in accordance with the laws of the jurisdiction of NSW, Australia.
By engaging our services, you agree to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us at hello@fortissimo.com.au